Provider Resources
Provider Resources

INTEGRATED WORKFLOW

Infographic describing OTTO's Integrated Workflow

Test Your Device

Have you checked your phone, computer or tablet for Virtual Visit compatibility? We highly recommend doing so before your first visit to avoid any technical snags at the time of your visit. 

LET'S RUN A QUICK TEST
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Frequently Asked Questions

Got questions? We’ve got answers.

Conducting Your Visit

  • How do I enroll in virtual visits?

    To begin using Virtual Visits, complete your enrollment via the welcome email from OTTO Health. Remember to enroll using supported browser (Google Chrome, Firefox, & Safari). 



    If you are not currently using virtual visits in your practice, check with our sales team for more information. Click here.

  • How do I schedule a Virtual Visit?

    Scheduling Virtual Visit is easy! Simply create your designated Telehealth appointment type(s) in your EHR and any visits scheduled with those appointment types will flow to OTTO. 

  • How do I join and end a Virtual Visit?

    Joining your visit: 

    Log in to OTTO using a supported browser, or on a mobile device and click the JOIN VISIT button when the status has changed in your EHR.


    Ending your visit:

    When you are finished with your visit, click END VISIT to wrap things up.  


  • How do I change my notification settings?

    Log in to your OTTO provider account and click the menu on the top right hand corner of the screen. Click PROFILE and click  ACCOUNT to change your settings. 

  • Why am I not getting emails from OTTO Health?

    Have you checked your notification settings? Be sure you have opted in to see confirmation/reminder emails. 


    If you are stil not seeing emails, log in to the Success Community and submit a case with our support team under Telehealth > Telehealth Communications. If you do not have access to the Success Community, please call 720-510-2910 to reach a representative.

Connectivity

  • Why can't I see/hear myself or my patient?

    Chances are your device or browser needs to be updated, or you need to adjust the privacy settings to allow applications such as a web browser access to your device's camera and microphone.


    Please try the test my visit link, review the Devices and Connections Guide at the bottom of the page, or contact your practice's telehealth lead. If you are still experiencing issues reach out to the support team.  

  • What type of connection do I need to have a Virtual Visit?

    You will need either a strong, private Wi-FI connection or a 4G LTE cellular connection. 


    Remember, if you do not have strong internet or celllular connection, your video or audio quality may not be ideal.  

  • What devices and browsers are supported for Virtual Visits?

    Virtual Visits are supported on Google Chrome, Safari, & Firefox browsers. 


    Please click here for more information about browsers and devices. 

Billing and Documentation

  • How do I document during a Virtual Visit?

    Your documentation/charting process does not change with Virtual Visits. You will continue to document/chart your visit in your EHR according to your normal clinical workflows.

  • How do I learn more about reimbursement?

    Please visit https://www.cchpca.org/ for additional information about Telehealth reimbursement in your state. 

NEED HELP?

Call Us

Our support phone line is open during business hours. 
720-510-2910

Create a Case

Log in to the success community and submit a case.
CREATE CASE

Tech Support Page

View this page for camera, microphone and browser support.
VIEW PAGE
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